NOC Junior Engineer (C2) – Multisearch

College Park, Maryland
University of Maryland Division of Information Technology
Position title: NOC Junior Engineer (C2) – Multisearch
Position #: 127038

The University of Maryland’s Network Operations Center unit (NOC) is responsible for monitoring,managing and ensuring high availability of the University’s wired and wireless network in a 24×7×365 environment. NOC triages incoming incidents from the service desk via the ServiceNow ticketing system, messaging systems (email, Webex), phones and tools, and resolves the issue or escalates them to the appropriate groups.

This NOC Junior Engineer position fulfills network resource and service requests, supports the campus community with network related issues, and provides on-site customer support.

This position requires an understanding of network security and may require the development and deployment of network security services.

Documentation is a critical component of this position. Operations, duty and audit reports and documentation are essential.

This position requires the mentoring of the Network Operations Students group within the Division of Information Technology. This involves training, shadowing, guiding, and review of work tasks. The engineer may need to spend time assisting with the duties of student staff that are being mentored to ensure work tasks are being performed properly.

This position may require on-call weekend or overnight hours for problem resolution or maintenance in support of the University’s main campus and satellite offices. Minimum qualifications

Education:

• Bachelor’s degree with preferred emphasis in Computer Science, Information Systems, Math or a related field.

Experience: CERTIFICATIONS
Network certification (CCNA, Network+, etc.)

EXPERIENCE

• At least 2 years of network operations or IT service desk experience working in an enterprise environment including routers, access switches, firewalls, VPNs, wireless access points, wireless encryption protocols (WPA2), and using wireless protocol analyzers and other wireless troubleshooting tools
• Experience using enterprise Network Management Systems applications (Broadcom Spectrum, HP Openview, Cisco Prime, SolarWinds, etc.)
• Experience with network services tools (Infoblox, BlueCat, etc.).

KNOWLEDGE, SKILLS, and ABILITIES

• Valid driver’s license to operate a motor vehicle

OTHERS:

• Well-developed organizational skills and keen attention to detail
• Ability to work in a team environment, as well as independently

Preferences CERTIFICATIONS:

• CCNA and/or other network certifications

EXPERIENCE:

• One year of Network Operations Center (NOC) experience

KNOWLEDGE, SKILLS and ABILITIES:

• • Technical knowledge of and experience working with current hardware including:
  • Cisco and Aruba routers and switches
  • Cisco and Aruba wireless controllers (WLC) and Access Points (WAP)
  • Cisco and Aruba firewalls and VPNs
  • Infoblox DNS, DHCP, IPAM (DDI)
  • Network Access Control solutions
  • APC Uninterrupted Power Supply (UPS)
  • Broadcom monitoring tools
  • Other monitoring tools including Cisco, Aruba, Paessler, SolarWinds

OTHERS:

• Additional wireless network troubleshooting
• Experience with higher education networks
• Routing, switching, wireless, multicast, QoS, network management principles, firewalls, VPNs, network security principles, network capacity planning and management.capacity planning and management.

Additional information: T his position does not provide sponsorship for Visas.

Physical demands:

• Ability to travel to a remote location for support or implementation of services.
• Ability to walk to campus buildings needing service
• Ability to lift moderately heavy objects such as network switches. Ability to install networking equipment that includes climbing ladders, lifting network equipment, working with hand tools, and accessing mechanical rooms.
• Ability to be on-call, and provide off-hour support which may include traveling to the University or other campus locations
• Sitting for long periods of time.
• Willingness to work different shifts in a 24 hour period.

Best consideration date: 04/28/2022 or open until filled
Please apply at: postings/94512

Vaccine protocol: the University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded. Background Check: Offers of employment are contingent on completion of a background check. A prior criminal conviction or convictions will not automatically disqualify a finalist from employment in the position. EOE/AA

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