Fort Pierce, Florida
Eligibility Specialist –
Date: Mar 30, 2022
FORT PIERCE, FL, US, 34950
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Requisition No: 604521
Agency: Children and Families
Working Title: Eligibility Specialist –
Salary: $27,040 annually / $1,040 bi-weekly
Posting Closing Date: 06/30/2022
Department of Children and Families
Fort Pierce, Florida
This posting will be used to fill position vacancies in Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do :
Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference. However, it makes a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!
This position may require face-to-face contact with clients.
How you will make an impact :
The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The typical duties of a typical day are as follows:
+ Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
+ Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.
+ Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
+ Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
+ Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
+ Reporting cases where identity theft or fraud is suspected.
+ Advising clients of deadlines, time frames, and necessary actions to be taken.
+ Working with clients who may not take the necessary actions within the required time frame.
+ Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
+ Documenting all communications and contacts with clients.
+ Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
+ Computing and authorizing public assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
+ Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
+ Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure).
+ Ability to attend an 8 – 12-week mandatory training course.
Knowledge, Skills, and Abilities:
+ Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.
+ Communicate with others to obtain and verify information concerning eligibility.
+ Detect and evaluate potential fraudulent situations.
+ Analyze and interpret written, numerical, and verbal data from various sources.
+ Enter data accurately into a computerized system.
+ Navigate through computer screens, complete, and review basic computer documents and other forms.
+ Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
+ Read, understand, apply complicated and detailed regulations, and policy directives.
+ Perform a variety of mathematical computations accurately and rapidly.
+ Establish and maintain cooperative working relationships with the public and staff.
+ Use computers and related software packages.
+ Follow written and oral directions and instructions.
Candidate Profile (application) must be completed in its entirety.
+ Include supervisor names and phone numbers for all periods of employment.
+ Account for and explain any gaps in employment so that the hiring process is not delayed.
+ Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
+ It is unacceptable to use the statement “See Resume” in place of entering work history.
+ If you experience problems applying online, please call the People First Service Center at .
+ Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.
+ Incumbents may be expected to work during emergency situations or natural disasters.
+ Incumbents may be eligible for telework if they are employed with the department for a minimum of three months, have completed training, and meet or exceed all performance expectations
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
+ No state income tax for residents of Florida;
+ Annual and Sick Leave benefits ;
+ Nine paid holidays and one Personal Holiday each year;
+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options ;
+ Retirement plan options, including employer contributions ( For more information, please click );
+ Flexible Spending Accounts;
+ Tuition waivers;
+ And more!
For a more complete list of benefits, visit .
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
About Department of Children and Families:
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
To learn more please visit .
+ If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
+ The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
+ We hire only U….. click apply for full job details
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