Director of Case Management

Cincinnati, Ohio
Caracole Inc

POSITION TITLE: DIRECTOR, CASE MANAGEMENT SERVICES

REPORTS TO: Director of Client Services

SUPERVISES: Clinical Supervisors

*Two Positions to Fill*

POSITION SUMMARY:

Two Directors with similar responsibilities will oversee Caracole’s case management departments including all aspects of planning, grants management and supervision of programs for HIV+ individuals and their families. One Director will lead programs involving medical case management and licensed personnel; the other Director will lead programs for benefits navigation, supportive and engagement services.

RESPONSIBILITIES:

• Participate with agency leadership in strategic planning processes. Identify and document gaps in services and participate in developing strategies to resolve them.
• Hire and supervise Clinical & Non-Clinical Supervisors.
• Monitor social work practice of Clinical & Non-Clinical Supervisors. Assist Clinical & Non-Clinical Supervisors in providing this oversight for their Case Management staff.
• Participate in outreach efforts to promote Caracole’s services.
• Develop and revise documentation systems as needed to improve client services and promote efficiency.
• Identify and develop statistical/data analyses to assess efficacy of service delivery and staff performance.
• Assist with the coordination of staff education and training.
• Assure that the mission of Caracole is evident in case management services.
• Coordinate data collection and generate, insure completion and timely submission of required reports.
• In collaboration with agency leadership, provide input on client and statistical records as required by regulatory or funding agencies, and Caracole.
• Take a lead role in preparing for, coordinating, and facilitating clinical audit activities both from our funders and as facilitated through our Finance Department.
• Coordinate data collection and ensure completion and timely submission of required reports.
• Assist with the coordination of Continuous Quality Improvement activities.
• Identify and pursue educational opportunities to promote professional growth.
• Represent Caracole at local and state conferences, committees, etc.
• Complete other duties as assigned by the Director of Client Services.

QUALIFICATIONS:

Bachelor’s degree or higher and licensure in a social science field, 3-5 years managerial and/or supervisory experience in social services, including planning, quality assurance, regulatory compliance and grants management. Independent licensure with supervision designation (LISW-S/LPCC-S) preferred; LSW, LPC will also be considered.

This position requires proven ability to work harmoniously with ethnically, culturally, and racially diverse groups of individuals, establish strong community linkages, and teach and model good social work practice.

REQUIRED SKILLS:

• Demonstrated experience with individuals living with HIV/AIDS, Substance Use Disorder or other chronic disease.
• Ability to maintain confidentiality in verbal, print, and electronic communications.
• Advanced computer and keyboarding skills, including being highly skilled with Microsoft Office including Word and Excel and Adobe software.
• Read, write, speak and understand English with excellent verbal and written communication skills.
• Sensitivity to persons living with chronic disease (HIV/AIDS and/or addiction) and co-existing social, mental and physical conditions.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

This position includes time spent working in office, remote at home, and in the community. Work is generally 9-5 M-F. The employee is frequently required to sit, stand, move, communicate; handle or operate objects, operate a telephone, fax machine and computer. The employee is frequently required to move throughout the building and sometimes to other sites in the community. Some site visits may involve stairs. Employee must have reliable transportation and ability to drive to other sites and meetings as needed. Employee must be able to lift and/or move up to 10 pounds. COVID 19 vaccination (or waiver) required upon hire.

SALARY AND BENEFITS

This position is full-time, salaried: $74,000 – $78,000 per year. Benefits include Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance, 401K with company match, EAP services, phone and internet stipend, and vacation and PTO package.

Reflective of our strategic and client needs, we are proactively seeking a diverse applicant pool including applicants who are African American, English as a Second Language speakers, immigrants, veterans, LGBTQ+, individuals with disabilities and/or people with lived experience of HIV or homelessness.

PI